FAQs

Packages typically include official match tickets, hospitality and accommodation options and may also encompass wider travel arrangements. More details about inclusions are detailed on our website or through your booking confirmation.​

You can book directly through the All Blacks Travel & Hospitality website or by contacting our sales team on [email protected] or call on 0800 87 2011.​

We offer selected ticket-only hospitality options for New Zealand matches. These include premium seating with additional inclusions like food, beverages and access to exclusive areas.
For standard match tickets, as part of our agreement with New Zealand Rugby (NZR), we’re required to sell them as part of a wider travel package that typically includes accommodation and other experiences. This ensures we deliver a complete and memorable experience for fans.
You can book directly through the All Blacks Travel & Hospitality website or by contacting our sales team on [email protected] or call on 0800 87 2011.​

Payments can be made via internet banking electronic funds transfer, Visa, Mastercard or American Express. Please note that credit card service charges may apply.​

Unless otherwise specified full payment is due at the time of booking.

We offer flexible payment options for select packages, allowing you to spread the cost over time. Check the individual package details or get in touch with our team on [email protected] or call on 0800 87 2011​ to discuss available payment plans.

Changes may be possible but could incur additional fees. Any changes are subject to availability and the terms outlined in your booking agreement.​ If you wish to enquire about changes please contact us on [email protected] or call on 0800 87 2011.​

Absolutely! More than 20% of our customers are solo travellers. Whether you’re keen to meet like-minded rugby fans or prefer to explore independently, our packages cater to individuals as well as groups. You’ll have access to all the same experiences, and we’re always here to help make your trip as seamless as possible.

Yes, we can accommodate accessibility requirements at most venues and hotels. Please let us know at the time of booking so we can ensure appropriate arrangements are made.

This depends on the specific package you choose. Some include daily breakfasts, select meals, or full hospitality experiences with food and beverages. Check the inclusions listed in your package details or contact us on [email protected] or call on 0800 87 2011 for clarification.

Absolutely! We specialise in group and corporate bookings, offering bespoke packages tailored to your needs. Contact our team on [email protected] or call on 0800 87 2011 for more info on group rates and custom experiences.

We offer selected ticket-only hospitality options for New Zealand matches. These include premium seating with additional inclusions like food, beverages and access to exclusive areas.
For standard match tickets, as part of our agreement with New Zealand Rugby (NZR), we’re required to sell them as part of a wider travel package that typically includes accommodation and other experiences. This ensures we deliver a complete and memorable experience for fans.
You can book directly through the All Blacks Travel & Hospitality website or by contacting our sales team on [email protected] or call on 0800 87 2011.​

Tickets will be distributed in a manner deemed most appropriate by All Blacks Travel & Hospitality. We endeavour to inform you of the delivery method a week before match day.​

Tickets included in your package may not be resold or transferred without prior written consent from All Blacks Travel & Hospitality and the match organiser.​

Once distributed, tickets are your responsibility and cannot be replaced.​

Seating allocations are determined by All Blacks Travel & Hospitality in collaboration with the event organisers. While specific seat selection may not be available, efforts are made to ensure groups are seated together.​

Yes, stadiums may have specific policies regarding prohibited items. It's advisable to check the venue's guidelines prior to the event to ensure compliance.​

Arrival times can vary depending on the package. For hospitality experiences, doors typically open 2-3 hours before kickoff, giving you plenty of time to enjoy the pre-match atmosphere. Exact timings will be confirmed prior to match-day.

Unless otherwise specific, flights are not considered part of your package and are booked separately. Any flight arrangements made on your behalf are subject to the terms and conditions of the respective airline.​
Please note - for longer travel packages (Northern Tour, Argentina, South Africa etc) internal flights are usually included within the packages.

While most of our packages focus on accommodation, match tickets and hospitality, we can assist with flight bookings for selected packages or provide recommendations for trusted partners.

Generally, hotel reward points are not applicable to accommodation included in our packages.​

If you have specific needs or requests, it's important to communicate them at the time of booking or as early as possible. While efforts will be made to accommodate requests, they cannot be guaranteed. If you wish request special requirements please contact us on [email protected] or call on 0800 87 2011.

Additional nights may be available depending on the package and hotel availability. Please note that at times we may not be able to facilitate extensions. For the most up-to-date information contact us on [email protected] or call on 0800 87 2011.

Standard hotel check-in is typically from 2:00 PM, and check-out is by 10:00 AM. However, times may vary between hotels; you will receive further details closer to the package start dates.

Bookings are generally non-refundable. However, refunds may be considered on a case-by-case basis under specific circumstances such as match cancellations.​ For further information please refer to our Terms and Conditions.

If a match is cancelled and not rescheduled, you will receive a full refund for the match tickets included in your package.​

It's recommended to purchase comprehensive travel insurance to cover such situations, as refunds are not guaranteed.​

Purchasing adequate travel insurance is recommended and should be arranged at or around the time of booking.​

Your insurance should cover cancellations, medical emergencies and any other unforeseen events that could affect your travel plans.​

It's highly recommended that your travel insurance includes coverage for these type of events, such as trip cancellations, medical expenses and quarantine costs.​

If you test positive before departure, you should not travel or attend and must contact All Blacks Travel & Hospitality immediately. If you test positive while travelling, you must follow local health guidelines, which may include isolation. Ensure your travel insurance covers such scenarios.​

Emergency contact details will be provided in your travel documents. It's important to keep these details accessible throughout your trip.​ If you need any other assistance please contact us on [email protected] or call on 0800 87 2011.​

Currently, All Blacks Travel & Hospitality does not offer a dedicated mobile app. However, all booking details and updates are communicated via email and accessible through the website.

You must be at least 18 years old to purchase an All Blacks Travel & Hospitality package.​

We don’t directly process visa applications but can guide you on what’s required for your trip. We recommend checking your local government’s travel advice and securing any necessary documentation early.

Packages and their components may not be used for advertising, promotion or other commercial purposes without prior written permission.​

If you have any concerns or complaints, you should contact All Blacks Travel & Hospitality directly on [email protected] or call on 0800 87 2011​.

You can reach out to All Blacks Travel & Hospitality through our contact page, by emailing [email protected] or calling 0800 87 2011.​